Relying party · Telco & subscriptions
Agent cancellations without the call-centre war
Cancellation bots flood your hotline and forms — block them all and you lose the legitimate customer instructions with them. How do you tell the difference?
The answer is not bot detection but authority checking: an agent with a valid subscription.cancel mandate is not an attacker but a customer executing their will by machine. Verify distinguishes in 150 ms — and the receipt protects you against the accusation of obstructing cancellations.
Use cases
Cancellation endpoint
subscription.cancel with automatic evidence — provable for both sides, designed with the German cancellation-button case law in mind.
appointment.book/reschedule
Technician appointments through customer agents — with a frequency limit against spam (MD-305).
Retention with decency
Escalation allows one last offer to the human — documented, not dark-patterned.
ROI argument
Every automated, provable cancellation costs a fraction of a hotline contact — and produces zero legal risk.
Reference flow subscription.cancel in the template gallery.